Emergency Ride Home

Call 1-87-RIDEMATCH for an Emergency Ride Home.

One of the most common reasons people give for not trying commute options is the fear of being stranded at work or unable to get home quickly in an emergency. The Emergency Ride Home program takes the fear out of leaving your car at home. If you are registered as a carpool or vanpool participant in the CommuteSmart database, you are eligible for the Emergency Ride Home program.

I have an emergency. Now what?

Reimbursement Method	Call CommuteSmart
Employee determines appropriate method of transportation and arranges the ride home. (See How can I get there?) Pay for the ERH trip and keep the receipt. Employee completes, signs and mails ERH Employee Reimbursement Trip Summary. Along with trip receipt to CommuteSmart within ten (10) business days. CommuteSmart will mail employee a check in the amount of the ERH trip costs.	Employee calls CommuteSmart to arrange the ride home at 205-264-8455. CommuteSmart will determine the best method for the ERH trip. We will call and arrange for your transportation home.

How can I get there?

Taxi
- If the tip is less than 50 miles
- Can include a 10 percent taxi gratuity
Rental Car
- If the trip is more than 50 miles
- You must have a valid driver's license and major credit card, and in most cases be 25 years old to rent a car. Some rental car agencies will deliver a rental car to your workplace
- Just pick up the phone ond call for a compact rental car
- Use the rental car to get home during your emergency
- Save your receipt!
- Return the rental car to the location nearest your home or work within 24 hours
Mileage Reimbursement
- Mileage is reimbursed at the current federal rate
- Requires address of start and ending points

How often can I use the program?

Up to five times per year.

Reimbursement

CommuteSmart will reimburse up to five rides per year via taxi, rental car or trip reimbursement if someone takes you home. The program can only be used for unexpected emergencies, sickness or unscheduled overtime at the request of your supervisor. It is not intended for rides to work, scheduled appointments or planned overtime. Please make sure you are logging your commutes before requesting use of the Emergency Ride Home service.

Please download the ERH fact sheet for more information about the program or the Trip Summary page if you need to make a reimbursement claim.

Employee Reimbursement Trip Summary

Exclusions and Limitations

Personal errands
Business-related travel
Pre-planned appointments (i.e., doctor's visits)
On-the-job injury
Working overtime without supervisor's request
Transportation system delays
Weather-related events
Unexpected acts of nature
General ride to work
Building closings

The CommuteSmart staff will be available Monday thru Friday, 8:00 a.m. - 5:00 p.m. to answer any questions/concerns about the ERH protocol. As always, we thank you for choosing CommuteSmart as your commuter services provider.